Project Cars released a few days ago in the UK and Europe, and, while it may not have been quite the disaster we all witnessed with Driveclub, it hasn’t been the smoothest start.
Players have been making themselves heard on Twitter, Facebook, Reddit, the official Project Cars forums – just about anywhere. I even overheard a couple of lads discussing it on the bus.
The developers are aware of the various issues present and have been rather good at keeping the community informed, despite the harsh criticism directed their way.
Some players are even asking for refunds, with one player reporting that his local Tesco refused a full refund but would offer a replacement copy of the game and that if this isn’t satisfactory, customers should direct their queries to the product manufacturer.
You’d think that the developers would be more than happy to leave players with a game they don’t enjoy, but that’s not quite the case. Posting on the forums, Slighty Mad Studios’ Ian Bell revealed that they’re actually a little short on stock in most stores and that they’ve been in touch with publisher Bandai in an attempt to get refunds accepted in a bid to get more stock on the shelves for players that want to purchase the game.
“We’re actually out or running out of stock in most stores now. We’ve had a word with Bandai to encourage stores to offer refunds if possible (not sure they can swing it, but there is no harm in pushing) as there’s nothing worse than eager punters being unable to purchase the game in boxed form.”
So there’s a chance you could potentially get a refund, but the developers do recommend holding on as the developers work out the issues.
“But I recommend you hang in there. The devs are working flat-out on the issues.”
Refunds are a bit of an odd one for video games. If you bought a toaster and it didn’t work, you’d simply take it back and get a refund or a replacement. Video games are a little more complicated and it’s really down to the policy of specific stores.
We spoke to two customer service representatives on the phone and got differing answers with the first rep stating that Tesco would only be able to offer a refund if the game is still in its original packaging.
The second representative said that if the game doesn’t work then you can get a refund. Now, I must point out that this chap seemed a little more clued in than most. To put it in his words, “if the actual physical game doesn’t work, like, it’s damaged or cracked or whatever… yeah, you can claim a refund. You know what I mean?”
Take that whichever way you like, but if you’ve still not gotten your hands on Project Cars, it may be worth finding out the returns policy of the retailer that you intend to buy the game from.