Troubleshooting Teamfight Tactics

Teamfight Tactics is a big game. When I say big, I mean it. At its peak the game had 10 million users in just one day. And as the time passes the community is getting even bigger.

Introduction

As you can imagine, game this big can not work perfectly all the time and can sometimes have an issue or two. Luckily for you, there is a solution for almost any problem you can encounter. We are here  to help. So, don’t worry about it.

Teamfight Tactics has released a mobile app in 2019. Both for Android and Ios operative systems. The most errors you can encounter while playing Teamfight Tactics are with the app itself. The app is relatively new, and for a short period of time it has been out, it hasn’t got so many problems with it, like some of the newer apps tend to have.

Known issues in TFT Mobile

I’m stuck on a loading screen

If you’ve lost your internet connection before signing in with your Riot Account, you may end up stuck on a white loading screen.
Solution? Completely close and restart the App. If that doesn’t work, I recommend uninstalling and reinstalling the app. 

The login button didn’t appear

If you don’t see the login button, you may have connected to your network after the screen loaded.
Solution? Force close and restart the app once you’re securely connected to the internet.

The app doesn’t start the tutorial immediately

After tapping the Start button, there may be a bit of a lag before the Tutorial starts. While there isn’t a fix for this, the Tutorial should start relatively shortly.

I was kicked back to a loading screen

Sometimes, when the network disconnects, it can push you back to the login screen.
Solution? If this happens, just force restart the app!

A player wasn’t on the end game stats screen

This is a visual error, all players’ progress will still be accounted for.

If you are still having problems:

Restart Your Device

It’s amazing how often turning devices on and off again can help a wide range of technical issues. Remember, it’s important to give your phone a rest sometime, just like you would a computer.

You can soft restart your device by holding the power button until a popup gives you the option to select restart.

You can also hard restart your device by simply holding the power button down for 30 seconds.

If restarting your device doesn’t work, it’s time to move onto more systematic troubleshooting. Remember, every device is different, so be sure to contact your 

Step 1: Update and Relaunch

Make sure that your phone is up to date

Ensuring your operating system is properly updated can often help its ability to interface with other applications.

To update your phone:

• Open your phone’s Settings.
• Tap System -> Advanced -> System Update.
• Follow the steps indicated on your device.

Make sure your app is up to date

The game itself is the next step in ensuring your troubleshooting on a properly updated playing field. To make sure the app is up to date:

• Open the Google Play Store on your device.
• Tap Menu -> My apps & games.
• Tap Update next to any apps with available updates (or Update All).

Make sure that the app has required permissions

You may have declined the access to storage pop-up that appears during an update or when first launching the app, but worry not. You can set it up manually.

• Open your phone’s Settings.
• Tap on Apps and scroll until you find the Riot Games app in question. 
• Find the Permissions, and tap on it.
• Make sure that Storage is ticked.

Step 2: Troubleshooting the Game

If your phone and the app are both properly updated, but you’re still encountering crashes, it’s time to try and pinpoint the root of your gaming issues.

Force stop the game

• The first step is to force stop the game itself if it’s frozen on your screen. You can do this by:
• Opening your phone’s Settings.
• Tap Apps & notifications and then tap the Riot Games product you are troubleshooting.
• If you don’t see it immediately, tap See all apps.
• Tap Force Stop

The audio isn’t working

• Make sure the media volume is set appropriately & the phone is not on silent.
• Make sure that the Audio is turned on in the app settings.
• Make sure that another music player app is not cutting the sound for your game.

Apps like Google Play Music and SoundCloud can pause or mute the sound of other apps when they’re playing a song.

You are not getting notifications

• Open Settings.
• Go to Notifications.
• Find the Riot game in question, and tap on it.
• Tap Allow Notifications to make sure everything is properly enabled. 

Step 3: Clear Data

Clear the app’s cache

When you’re browsing the internet or simply using your phone, your device will create data storage to help curate your experience. However, sometimes that extra fluff can gum up the works. When that happens, it’s time to clear the cache for an optimal experience. To do so:

• Open your phone’s Settings.
• Tap Apps & notifications.
• Tap on the game you’re troubleshooting. If you don’t see it, tap See all apps.
• Tap Storage & cache, and then tap Clear cache.

Clear app data

To clear your app data:

• Open your phone’s Settings.
• Tap Apps & notifications.
• Tap on the game you’re troubleshooting. If you don’t see it, tap See all apps.
• Tap Storage & cache, and then tap Clear Storage or Clear Data. Be sure to confirm your decision.

Uninstall the app

To uninstall the app:

• Tap and hold the application icon for the game you wish to uninstall.
• To see your options, start dragging the app.
• Drag the app to Uninstall at the top of the screen.
• If you don’t see Uninstall, you can’t uninstall the app.
• Lift your finger.
• Confirm your decision to uninstall the app.

Pro tip

Try closing out any optimization programs. Many of them have the ability to auto-kill an app once a certain memory or battery threshold is reached, which can lead to interference in any updates or processes.

Step 4: Reinstall & Re-enable Apps

Once you’ve purchased an application on Google Play, you can re-download it without having to pay again, even on a new device. However, each device mush have the same Google Account on it. Remember, to ensure game data is properly saved, it is recommended you upgrade to a Riot Account. When it comes to reacquiring various apps, you can:

• Install an app on more than one Android device.
• Install an app on a new Android device.
• Reinstall an app you bought but deleted.
• Also, if you turned off an app that came with your device, you can turn it back on.

Applications on computers

Reinstall Apps on Your Android Device From Your Computer

You can reinstall, or turn on, apps on your Android device from your computer.

• On your computer, open play.google.com.
• Click Apps -> My apps.
• Click the app you want to install or turn on.
• Click Install, Installed, or Enable. You may need to sign in to your Google Account.
• Choose your device, and click Install.

How to Fix TFT app Crashes or Not Working on Iphone (iOS):

Close and restart the TFT app on iPhone:

Restarting the TFT app helps clear any minor glitches from the app’s cache. Here’s how to quit and restart the TFT app on your iPhone:

• Swipe up from the bottom to the middle of your screen until the App Switcher opens.
• Locate the TFT app.
• Swipe the TFT app up to close it. Close the rest of your background apps is the same way.
• Restart your iPhone to apply the recent changes and refresh the system.

Update TFT app to the Latest Version for iOS:

• Go to the AppStore on your iPhone screen.
• Search for TFT. Once you see it, select “Open”.
• If an update is available, an “Update” option displays.

Uninstall and reinstall TFT iPhone app:

• Uninstalling TFT from your iPhone will clear cache and data from the application, delete any temporary files and data that might have been corrupted and caused the TFT app to crash or not work. After deleting, go back to the App Store to download and reinstall TFT on your iPhone.

Update your iPhone to the latest iOS version available:

• Installing the latest iOS version will likely solve the problem if it’s caused by system issues in the older iOS version. Steps: Tap Settings » General » Software Update.

Other options

• Contact TFT Customer Support or visit the TFT Contact page to report the issue and get assistance.

How to Fix TFT iPhone app Unable To Connect to Server or Internet Connection Issues::

Reset network settings:

Follow these steps to resolve network connectivity issues on TFT app for iPhone:

• On your iphone, Goto “Settings” » “General” » “Reset” » “Reset Network Settings”.
• Enter your device passcode.
• Then tap the option to confirm Reset Network Settings.

This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.

Turn off your VPN in your Settings Menu:

• If you use a VPN, it might be the issue. Turn it in the Settings app under “General” » “VPN”.
• If the VPN keeps turning itself back on after you turned it off, go to Settings » “General” » “VPN”. Click on your VPN provider and then click “Delete VPN”.

How to Fix TFT Unable To Contact Server & TFT Internet Connection Errors on Android:

This issue is usually because of the network you are using to access the TFT app. There is a high chance if you fix your mobile data or your WiFi connection, you may not have issues with TFT. Here is how:

• On your phone, go to “Settings” » “Apps” or “Manage Apps” tab.
• Next up, locate the TFT App and click on it.
• Click the “Force Stop” option.
• Next, Go to “Storage” and select “Clear Data”. Click “OK” when asked to reconfirm.
• Next, Go back to the TFT app tab and click on “Mobile Data” » “Allow Background Data Usage”.
• Now, Go back to your phone’s “Settings” page and click on “Connections” option.
• Go to “Mobile Network” and scroll to “Network Mode”.
• Now, Put your network on the 4G option. In case you are not clear, it looks like this: LTE/3G/2G (auto connect)
• Relaunch the TFT app.